Digital Asset Exchange: New Product Launch

A digital asset exchange launching a new product required a mechanism of onboarding new customers onto their platform ahead of planned go-live...

View All

“Brilliant partner. The team rose to the significant challenge ahead of us”

Head of Operations

Our Talent Analytics Engine was leveraged to scope the size and scale of the local market in line with their specific requirements – location, scale, model & language skills.We designed a structure with them to marry these skills with an engagement model that would achieve their objective and mitigate risk.

We implemented a new client onboarding managed service team of 22 CLM professionals, constructed from expected run rates and required volume of onboarding.Pod structure employed including engagement lead, quality control and onboarding analysts. Specific language skills (Mandarin, Spanish) were embedded into each part of the process per the requirement.

The risk of volatile volumes of clients was negated by an SLA to deployment of additional pods as expected flows of clients would increase. An additional pod of 6 were deployed in line with this.Population of customers all onboarded successfully in line with the project plan and day 1 revenue targets were achieved. Our key personnel constructed operating procedures and managed training to hand over to a BAU team.

The risk of volatile volumes of clients was negated by an SLA to deployment of additional pods as expected flows of clients would increase. An additional pod of 6 were deployed in line with this.Population of customers all onboarded successfully in line with the project plan and day 1 revenue targets were achieved. Our key personnel constructed operating procedures and managed training to hand over to a BAU team.

We implemented a new client onboarding managed service team of 22 CLM professionals, constructed from expected run rates and required volume of onboarding.Pod structure employed including engagement lead, quality control and onboarding analysts. Specific language skills (Mandarin, Spanish) were embedded into each part of the process per the requirement.

Related Case Studies
Resource Augmentation Vs
Advisory Consulting
Whilst a simple concept, the difference between Advisory Consulting and Resource Augmentation are often confused. People confuse them as domain specific...
Read Case Study
Unleashing the Power of
Resource Augmentation
In the dynamic landscape of the financial services industry, staying ahead of the competition requires a strategic approach that combines innovation, expertise, and efficiency. One way of doing this is with a Resource Augmentation strategy...
Read Case Study
Operational Resilience
Remediation
They needed a partner to help them manage the process of remediating these vulnerabilities, ensuring alignment with the new framework, and improving their overall operational resilience...
Read Case Study

View All